Frequently Asked Questions

Creating your first agent is easy:

• Sign in with your Google account
• Click "Create New Agent"
• Choose your industry (SaaS, Healthcare, Real Estate, etc.)
• Add your business information, FAQs, and custom instructions
• Choose to use shared AI keys or bring your own
• Get your embed code and paste it on your website!

The whole process takes less than 5 minutes.

No! SnapIT Agent is completely no-code. Just copy the embed code snippet and paste it into your website's HTML. That's it!

The embed code looks like this:

Most users have their AI chatbot live in under 10 minutes! Here's the timeline:

• Sign in: 30 seconds
• Create agent: 3-5 minutes
• Add embed code to website: 2 minutes
• Test and launch: 2 minutes

The Free tier includes:

• 1 AI agent
• 100 conversations per month
• Shared AI keys (no setup required)
• Industry-specific training
• Basic analytics
• Email support

Perfect for trying out SnapIT Agent or running a small personal project!

Consider upgrading when you:

• Need more than 1 agent (for multiple websites/products)
• Exceed 100 conversations per month
• Want to use your own AI API keys for unlimited conversations
• Need advanced analytics and insights
• Require priority support

Yes! You can upgrade, downgrade, or cancel your subscription at any time. Changes take effect at the start of your next billing cycle.

If you downgrade and have more agents than your new plan allows, you'll need to deactivate some agents before the change takes effect.

When you approach your monthly conversation limit, we'll send you an email notification. Once you hit the limit:

• Your chatbot will show a friendly message directing visitors to contact you directly
• You can upgrade your plan to get more conversations immediately
• Or wait until your next billing cycle when the counter resets

We'll never just shut off your chatbot without warning!

When you create an agent, you provide:

• Industry - Pre-trained knowledge for your sector
• Business Information - Your pricing, features, services
• Website/Docs/FAQ URLs - We'll reference these for answers
• Custom Instructions - How you want the AI to behave

The AI combines all this context to provide accurate, helpful responses that sound like they're from your team!

Appointment scheduling is coming soon! When available, you'll be able to:

• Connect your Google Calendar or Calendly
• Set available hours and time slots
• Let the AI book appointments directly in chat
• Send automatic confirmation emails

The AI can communicate in 50+ languages! It automatically detects the customer's language and responds accordingly. This works best when you provide your business information in multiple languages.

Yes! You can customize:

• Brand color (set with data-color attribute)
• Position (bottom-right, bottom-left)
• Welcome message
• Avatar/icon

More customization options are coming soon!

SnapIT Agent works with ANY website platform:

• WordPress, Shopify, Wix, Squarespace
• Custom HTML sites
• React, Vue, Angular apps
• Webflow, Framer, Carrd

If you can add a script tag, you can use SnapIT Agent!

No! The widget is optimized for performance:

• Loads asynchronously (doesn't block page rendering)
• Tiny file size (~15KB gzipped)
• Lazy-loads the chat interface only when needed
• Served via global CDN for fast loading worldwide

Yes! On the Starter plan and above, you can bring your own AI API keys. This gives you:

• Unlimited conversations (you pay OpenAI/Gemini directly)
• Choice of AI models (GPT-4, Claude, Gemini Pro, etc.)
• More control over costs

Or stick with our shared keys for simplicity - we handle everything!

Absolutely! We take security seriously:

• All data encrypted in transit (HTTPS) and at rest
• SOC 2 compliant infrastructure (AWS)
• No conversation data shared with third parties
• You can delete your data anytime
• GDPR compliant

We're here to help!

• Email: support@snapitagent.com
• Response time:
  • Free tier: 48 hours
  • Starter tier: 24 hours
  • Pro tier: 4 hours
• Documentation: Coming soon!

Yes! While SnapIT Agent is designed to be self-service, we're happy to help:

• Free setup consultation for Pro tier subscribers
• Email support for all users
• Video tutorials (coming soon)